Apprentice Generalist Adviser

St Helens £216 per week Apprentice Generalist Adviser St Helens Chamber Closing Date: Friday 7th July 2023

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Apprentice Generalist Adviser£216 per week
  • Apprenticeship
  • Full Time
  • St Helens
  • £216 per week

St Helens Chamber

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Apprentice Generalist Adviser to work for St Helens Citizen Advice

Main duties & Responsibilities:

  • Working as part of a team who deliver a full generalist service with casework in debt and benefits, Help to Claim Service and financial support projects
  • Triage clients to find out what support they need and identify the best way to help them
  • Deliver advice and information via face-to-face appointments, telephone and digital channels.
  • Provide practical help and assistance for the client where necessary to resolve their issue
  • Provide reception cover for drop-in sessions and admin cover when necessary such as answering the office telephone enquiry line
  • Refer internally or to other specialist agencies as appropriate
  • Maintain detailed case records

Desired skills:

  • Good communication skills, with the ability to listen attentively in order to understand a person’s issue and respond sensitively by providing advice and guidance which is accurate and in plain English
  • IT-literate, particularly the ability to find relevant information online
  • Sufficient written ability in order to create case records which describe a client’s situation and the advice given

Desired Personal Qualities:

  • Empathetic and non-judgemental approach to people, especially those in difficult circumstances and who are often upset
  • A commitment to on-going learning to develop knowledge and skills in customer service and advice delivery
  • Friendly and professional manner in both dealing with members of the public and working as part of a team of advisers

Desired Qualifications:

GCSE Maths & English at Level 5 minimum (certificates will be required)

Future prospects:

  • You will develop valuable skills and experience of dealing with the public in a busy environment.
  • There is potential for future job progression within our organisation depending on funding opportunities.
  • You will build your knowledge of legal and social welfare issues which could lead to a career in this field with ourselves or similar agencies

Tagged as: Apprenticeship

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