Apprentice Medical Receptionist

Main duties & Responsibilities:

• Operate the computerised appointment system in accordance with signposting protocols. 
• Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention.
• Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts.
• Input data into the clinical system in accordance with established routine (eg, hospital letters, etc)

Desired skills:

• Ability to work within a team and under own initiative
• Good timekeeping
• Must have excellent interpersonal and communication skills
• Ability to handle customer/staff complaints and incidents effectively
• An ability to diffuse potentially difficult situations

Desired Personal Qualities:

• Professional
• Willingness to learn
• Willingness to participate in ongoing training and development
• Flexible approach

Desired Qualifications:

GCSE Maths and English grade 4-9 (A-C)

Monday – Friday and shift times to be agreed with surgery hours between 8am -6.30pm. 37 Hours per week

Tagged as: Apprenticeship