Apprentice Trainee Dental Receptionist

Main duties & Responsibilities:

• To join a busy, ever evolving practice and work alongside their friendly team to improve the efficiency of their service
• Answer phones and deal with patient enquiries
• Deal with patients face to face, take card payments and handle money
• Become proficient with dental software and input patient’s personal and payment information
• Make patients feel welcomed and at ease
• General clerical duties such as scanning and filing of documents
• Handling sensitive data such as patient clinical notes and medical records whilst adhering to GDPR
• Dealing with referrals and communicating effectively and professionally with patients and other members of staff and associates

Desired skills:

• Excellent organisational skills
• Ability to multitask in a busy environment and take instruction and constructive feedback where necessary
• Basic IT skills including Excel/Microsoft
• Good interpersonal and communication skills
• Customer Service/Admin experience is a bonus
• Treat all patients equally and without judgement or discrimination

Desired Personal Qualities:

• Extremely professional, polite, mature and friendly manner
• Enthusiastic with a great work ethic and highly presentable and professional
• A good team player who can communicate articulately
• Ability to stay calm and focused and use own initiative
• Treat all patients equally and without judgement or discrimination

Desired Qualifications:

No certificated qualifications necessary

Future prospects: Excellent opportunity to further develop skills and qualifications within the job role.

Tagged as: Apprenticeship