Collection Support Apprentice

Main Responsiblities

• The primary responsibilities of the successful candidate are to:
• Answer incoming calls, including overflow calls from Reception and other departments
• Load and process all new agreements, ensuring agreements are correctly scanned and saved to secure online storage
• Ensure all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
• Issue welcome packs and invoices to clients
• Monitoring the 3 Collections Support inboxes and respond in a professional and timely manner to ensure Customer Service Levels are met 
• Manage a small portfolio of customer accounts in arrears, including chasing customers for payment and taking card payments over the phone
• Complete other administrative tasks as necessary
• Process and send direct debits, AUDDIS submissions, and incoming BACS payments against contracts
• Deal with all customer matters efficiently, fairly, and consistently in line with cultural values and FCA requirements

Desired Skills:

• High attention to detail
• Good written and verbal communication
• Organised and able to effectively prioritise workload
• Competent MS Office systems skills (Outlook, Word, Excel)

Desired Personal Qualities:

• Team player
• Positive ‘can do’ attitude

Desired Qualifications:

• GCSE English and Maths A-C or 4-9

Future Prospects:

• This is a growing company so there is progression available within the current team or the group

Tagged as: Apprenticeship