Collection Support Apprentice

Warrington £371.25 - 371.25 per week Collection Support Apprentice St Helens Chamber Closing Date: Friday 30th June 2023

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Collection Support Apprentice£371.25 - 371.25 per week
  • Apprenticeship
  • Full Time
  • Warrington
  • £371.25 - 371.25 per week

St Helens Chamber

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Main Responsiblities

  • The primary responsibilities of the successful candidate are to:
  • Answer incoming calls, including overflow calls from Reception and other departments
  • Load and process all new agreements, ensuring agreements are correctly scanned and saved to secure online storage
  • Ensure all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
  • Issue welcome packs and invoices to clients
  • Monitoring the 3 Collections Support inboxes and respond in a professional and timely manner to ensure Customer Service Levels are met 
  • Manage a small portfolio of customer accounts in arrears, including chasing customers for payment and taking card payments over the phone
  • Complete other administrative tasks as necessary
  • Process and send direct debits, AUDDIS submissions, and incoming BACS payments against contracts
  • Deal with all customer matters efficiently, fairly, and consistently in line with cultural values and FCA requirements

Desired Skills:

  • High attention to detail
  • Good written and verbal communication
  • Organised and able to effectively prioritise workload
  • Competent MS Office systems skills (Outlook, Word, Excel)

Desired Personal Qualities:

  • Team player
  • Positive ‘can do’ attitude

Desired Qualifications:

  • GCSE English and Maths A-C or 4-9

Future Prospects:

  • This is a growing company so there is progression available within the current team or the group

Tagged as: Apprenticeship

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